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FAQ

Program Overview

What is the DuraMAX Liquid Armor Engine Warranty?

The DuraMAX Liquid Armor Engine Warranty is a limited warranty where RelaDyne, Inc. will reimburse you at reasonable cost for the repair or replacement of more than 15 engine parts that fail as a direct primary result of the DuraMAX lubricant used.

How do I qualify for the warranty?

To qualify for the DuraMAX Liquid Armor Engine Warranty, you must meet the following criteria:

  • You must be a legal resident of the United States;
  • Your vehicle must qualify as an Eligible Vehicle;
  • You must be the owner or lessee of the eligible vehicle;
  • You must have your oil changed by an automotive center, commercial oil change facility, or auto dealer who uses DuraMAX motor oil; and
  • Your name must appear on the Statement of Warranty available after you enroll.
Is there a charge for the warranty?

No. DuraMAX prides itself on being superior motor oil. Because of the quality of our products we can stand behind them with the DuraMAX Liquid Armor Engine Warranty. If you use DuraMAX and change your oil regularly, your engine should not break down due to the oil used. But if it does, DuraMAX has you covered when you enroll in our Limited Engine Warranty.

What parts and costs are covered under the warranty?

This limited warranty covers more than 15 engine parts, including:

Pistons and rings, timing chain, rods and rod bearings, cam shaft and bearings, oil pump, wrist pins and bearings, cylinder lining and bore turbo bearings, timing gears / sprockets, crankshaft and bearings, valve lifters, distributor drive, gear rocker arms and pivot push rods, valve stems and guides (excluding grinding adjustments).

The total limit of liability for a claim or claims related to your vehicle is $3,000. In no event shall the payment of any claim exceed the fair market value of your vehicle. See Terms & Conditions for more information.

How do I apply for the warranty?

To apply for this warranty, complete the Enrollment form (except in states where registration is not required) by clicking here. Upon completion of the enrollment process, a Statement of Warranty will be issued for you to print for your records. The Statement of Warranty will have on it the information you filled in, including your vehicle’s vehicle identification number and odometer reading, both are important information for eligibility in the warranty.

When does the warranty start?

The DuraMAX Liquid Armor Engine Warranty takes effect 90 days after your first eligible purchase of DuraMAX motor oil or 3,000 miles after your first DuraMAX motor oil installation, whichever occurs last.

How long does the warranty last?

As long as you comply with the terms and conditions, this limited warranty covers the engine parts listed above that fail as a direct primary result of lubrication related failure from the time you were eligible for this limited warranty up to 10 years or 300,000 miles, whichever comes first.

Eligibility

What is an “Eligible Vehicle?”

An “Eligible Vehicle” is a privately owned or leased (if you are primarily obligated for repairs and maintenance) passenger car, van, SUV or light truck with a gross vehicular weight of 10,000 pounds or less, an odometer reading of fewer than 100,000 miles at the time of the first use of DuraMAX motor oil, and a manufactured date within the last 60 months of your first use of DuraMAX motor oil.

Vehicles used, registered, modified, or leased for commercial, off-road or agricultural, emergency, delivery, or competitive purposed do not qualify for this limited warranty. Vehicles subject to abnormal driving conditions or used in any manner not recommended by the vehicle manufacturer also do not qualify.

Do vehicles with newly replaced or rebuilt engines qualify for the warranty?

No.The warranty will not guarantee a vehicle that has been modified due to the unknown effect modifications could have on the engine’s performance.

How many vehicles may I have registered under the program?

Each DuraMAX Warranty account set up can have up to two (2) vehicles enrolled in the program. An account is signified by the username (email address) used to enroll in the Warranty.

I live in California; do I need to register online?

No, by state law you are not required to register online. But with online registration, you’ll receive oil change reminders via email as well as coupons from your Authorized DuraMAX Installer to help you maintain your warranty.

Do I have to use DuraMAX oil to keep the Warranty?

Yes. In order to keep your Warranty from becoming void, you will need to change your vehicle’s oil exclusively and continuously with DuraMAX motor oil, and the DuraMAX motor oil must be properly installed.

Maintaining Your Liquid Armor Engine Warranty

How often should I change my oil to keep my Warranty from voiding?

To keep your Warranty from voiding, change your vehicle’s motor oil at least one time per year and as often as recommended by the vehicle manufacturer (or before every 7500 miles, whichever occurs first).

If your vehicle’s manufacturer recommends a mileage interval greater than 7500 miles, you will need to change your vehicle’s motor oil using DuraMAX synthetic motor oil at least one time per year and as often as recommended by the vehicle manufacturer (or before every 10,000 miles, whichever occurs first).

I use synthetic motor oil; am I still required to change my oil as often as my owner manual states?

Yes. One of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.

Do I need to change my oil every 3,000 miles?

Not necessarily. To keep your Warranty from voiding, you will need to follow your vehicle’s manufacturer recommendations, change your vehicle’s oil before 7500 miles, or at least once a year, whichever occurs first.

My manufacturer recommends changing the oil between 5,000-7,000 miles. Should I follow the manufacturer’s recommendations?

Yes! Following your vehicle manufacturer’s recommendation is a great way to maintain your DuraMAX Liquid Armor Engine Warranty.

I did not follow the oil change requirements specified in my owner manual; does this mean my warranty is void?

Yes. To maintain warranty coverage, you must change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.

Do I have to change my oil filter every time I change the oil?

Yes. You will need to follow all scheduled engine maintenance as recommended by the manufacturer. Service your vehicle’s engine in the service classification and viscosity grade as recommended by the manufacturer. Change the oil and oil filter at least as often and as recommended by the manufacturer. Maintain your vehicle’s emission control system in compliance with the manufacturer’s recommendation. Replace your vehicle’s air filter and air cleaner elements at least as often as recommended by the manufacturer.

Do I need to keep my receipts?

Yes! Your receipts are your proof of purchase of DuraMAX motor oil and will be required if you ever need to make a claim.

I am missing a few of my oil change receipts from my records, and am unable to obtain copies. Does this mean that my warranty is void?

Yes. The retention and legibility of your service/purchase receipts are very important. Should you ever have the need to submit a claim, we will need to clearly identify from your receipts that DuraMAX motor oil and a new oil filter were purchased, any manufacturer required services were performed and the mileage at time of service and complete vehicle information.

Transferring Your Warranty

I recently sold my car; how do I transfer my warranty to the new owner?

You can transfer this warranty before your vehicle has been driven 125,000 miles, but only if the person you transfer it to has copies of your receipts or can prove your compliance with the terms of this limited warranty.

The new owner will complete the online Enrollment form using the Vehicle Identification Number of the vehicle under warranty. From there, he/she will approve the new ownership, and you as the previous owner will receive an email verifying the transfer. If the transfer was made in error, you will be asked to contact DuraMAX immediately.

I recently purchased a car with a DuraMAX Liquid Armor Engine Warranty; how do I transfer it to my name?

This warranty is transferrable before the vehicle has been driven 125,000 miles, but only if you have copies of receipts or can prove the previous owner’s compliance with the terms of this limited warranty.

As new owner, you can complete the online Enrollment form using the Vehicle Identification Number of the vehicle under warranty. From there, you can approve the new ownership, and a verification email will be sent to the previous owner. If this transfer was made in error, the previous owner will contact us immediately to resolve the issue.

How to File a Claim

When can I make a claim?

To file a claim under this warranty, notify DuraMAX no later than 30 days after the date of any damage. Notification must be done by mail.

How do I make a claim?

To make a claim, please provide the following documents:

  • The Statement of Warranty and all receipts showing oil changes or purchases using DuraMAX motor oil with dates;
  • Copies of all service and repair orders;
  • Copy of your lease agreement or vehicle registration;
  • A statement of damage and repair costs; and
  • A sample of the motor oil, if requested.

Mail the above documents to:

Oil Distributing, a RelaDyne Co.
DuraMAX Warranty Center
Attn: DuraMAX Warranty Claims Administrator
5228 River Road
Cincinnati, OH 45233-1643

RelaDyne is only responsible for repairs it approves and may, at its own expense, conduct further investigation to determine the cause of the claimed problem and your eligibility. If you have complied with all of the terms and conditions of the DuraMAX Liquid Armor Engine Warranty, RelaDyne will approve the claim and make payment after the repairs are completed.

See Terms & Conditions for more information.

Website Help

What is a VIN and where can I find it?

The Vehicle Identification Number (VIN) is an alphanumeric code assigned by the manufacturer that is a unique identifier for each vehicle. This is commonly found on your vehicle insurance card, your vehicle’s registration paper, and imprinted below your front windshield.

Why is the VIN required?

It is a unique identifier for your vehicle that will help us speed up the claims process in the unlikely event you need to file a claim. It is critical that the VIN is entered correctly so we can match your maintenance records to the enrolled vehicle.

How do I remove a vehicle from my account?

To remove a vehicle from your account, Contact DuraMAX.

Where can I find the official Terms and Conditions for the Liquid Armor Engine Warranty?

The Official Terms and Conditions can be found on the Terms & Conditions page.

How will you use my personal information?

We will not sell, distribute or lease your personal information to third parties. We will not use your personal information for any purposes other than those outlined in the Terms and Conditions, unless we have your consent. Your personal information is used to verify your Warranty and for DuraMAX and its Installers to contact you regarding Installer updates or general changes in important information.

Oil Warranty

DuraMAX Motor Oil is backed by a 10-year, 300,000-mile Engine Protection Warranty, covering more than 15 engine parts.

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